Balloon Knitted Sleeve Leopard Minnie Hooded Sweatshirt Dress

Refund & Returns Policy

1. Change‑of‑Mind Returns

We want you to feel confident shopping with us. If you change your mind about your purchase, you have 14 days from the day you receive your order to request a return.

To be eligible, items must be:

• Unworn

• Unwashed

• In original packaging

• In the same condition you received them

Once your return is approved, you have 14 days to send the item back.

2. Faulty or Incorrect Items

If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery at:

📧 info@eclothingaccessories.co.uk

We will offer:

• A replacement, or

• A full refund

We may request photos to help us understand the issue.

3. Refund Processing Time

Once we receive your returned item, we will process your refund within 14 days. Refunds are issued to your original payment method.

4. Return Shipping Costs

• If the item is faulty or incorrect, we cover return postage.

• If you are returning due to change of mind, you are responsible for return postage.

5. Non‑Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

• Earrings

• Hair accessories

• Intimate wear

6. How to Start a Return

To request a return, email us at: 📧info@eclothingaccessories.co.uk

Please include:

• Your order number

• Your name

• The reason for return

We will reply with instructions.

Shipping Policy

Processing time

• Orders are usually processed within 1–3 business days after payment is confirmed.

Delivery times

• UK orders: usually delivered within 2–3 business days after dispatch.

• International orders: usually delivered within 8–14 business days, depending on destination and local carrier.

Shipping fees

• Shipping costs are shown at checkout based on your delivery address and order.

Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email.

• Where available, this email will include your tracking details.

Delays

• Delivery times are estimates and may be affected by carriers, customs, weather, strikes or busy seasons.

• ECA is not responsible for delays caused by shipping carriers or customs processes.

Customs and duties (international orders)

• Your order may be subject to import duties, taxes or customs fees.

• These charges are the responsibility of the customer and vary by country.