Learn About How We Deliver Your Orders To You!
At ECA, our commitment to eco-luxury extends from the initial design to the final delivery. We ensure your items reach you through mindful logistics.
Processing Time
Orders are usually processed within 2 to 3 working days.
During busy periods, processing may take slightly longer, but we’ll always keep you updated.
Shipping Costs
We partner exclusively with carbon-neutral carriers [Royal Mail] committed to reducing their environmental footprint. Shipping costs are calculated dynamically at checkout based on weighting and destination.
Shipping Times
ECA offers domestic shipping within the United Kingdom and international shipping to most global regions. Domestic orders typically arrive within 3-5 business days. International transit windows range from 7-14 business days. Custom delays for international deliveries are minimized through proactive documentation though remain outside our immediate control.
Order Tracking
Tracking information is sent via email upon dispatch. ECA assumes responsibility for your items until delivered to your specified address. For lost or stolen parcels, reach out to our concierge team within 48 hours of estimated delivery. We investigate discrepancies promptly with our carrier partners to resolve the issue.
Incorrect Address & Returns
Please ensure address accuracy; failed deliveries due to incorrect details may incur redelivery fees. Initial shipping costs are non-refundable. For returns, please consult our full Policy. Return shipping is the customer's responsibility to encourage mindful acquisition and minimize the environmental impact of return logistics.
For further inquiries regarding your order's journey, please contact us at info@eclothingaccessories.co.uk